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February 17, 2022

Mayo Clinic Health System Interpreters Bridge Language Barriers

Industry News

Staff interpreters at Mayo Clinic Health System-Franciscan Healthcare in La Crosse, Wisconsin, work to make sure that every patient鈥攏o matter their language鈥攗nderstands how to take their medication through the hospital鈥檚 鈥淢eds to Beds鈥 program.

鈥淢eds to Beds鈥 is designed to get medication to patients along with the knowledge on how to use it before they walk out the door. In addition to in-person interpreters, Mayo offers online language services.

鈥淚t鈥檚 a medication delivery service offered to our patients that are in the hospital,鈥 said Ciolagh Puent, a pharmacist at Mayo. 鈥淲e bring the medication to their room so they have it going home,鈥 Puent said.

鈥淲e explain how many times they鈥檙e supposed to take it and why they鈥檙e getting that medication,鈥 said Dora Zetina, a Spanish interpreter at Mayo.

鈥淟ike the pharmacists say, the readmission rate is high if you鈥檙e not 100% sure how to take your medication,鈥 said Colleen Cudo, an American Sign Language interpreter at Mayo.

Zetina said she likes to think that her voice helps patients feel at peace when they leave a doctor鈥檚 care. 鈥淚t鈥檚 priceless,鈥 Zetina said. 鈥淭hat feeling to me, it鈥檚 a victory that I get to go home and take that with me.鈥

Cudo said that even though patients may speak different languages and live inside different cultures, everyone shares the desire to be understood. 鈥淚t鈥檚 a great job to be able to empower patients.鈥

from News8000.com (WI) (02/02/22)
Author: Fremstad, Jordan

 

News summaries 漏 copyright 2020

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